Remote Support

Remote Support

More and more services are being delivered remotely in all facets of our culture. 

Remote iSeries Support is a WIN/WIN solution by offering more timely results while reducing expenses for our customers.

iSeries functionality has developed to the point that experienced technicians can deliver most services remotely including; operational support, systems management, problem determination, performance management, version/release upgrades, PTF management, and even remote migration support to new or upgraded systems.  Qualifying for remote iSeries support requires the following:

• Remote secured access to your network or system(s) (VPN, WebEx, VNC, Internet access, etc.)

• Profile and password access on your system(s) and console, with profile authorities sufficient to perform the support tasks

• OpsConsole or HMC (twinax console significantly limits remote support)

Midrange

• Company
• Executive Team
• Contact us
• BLOG
• News & Events

Services

• OS Services
• Hardware Services
• Problem Management
• Remote Support
• Disaster Recovery
• High Availability
• Backup & Recovery
• System Information
• Operations Support
• System Level Performance
• PTF Management
• Managed Data Centers
• Project Management
• Relocation Services
• Cloud Storage
• Virtualization

Solutions

• Business Continuity and Resiliency Services
• Cloud Services
• Maintenance Services

Hardware

• BladeCenter
• Storage
• System x
• Power Systems

Software

• Business Analytics
• Enterprise Content Management
• Information Management
• IBM Collaboration Solutions
• Rational
• Tivoli
• WebSphere