Remote Support

Remote Support

More and more services are being delivered remotely in all facets of our culture. 

Remote iSeries Support is a WIN/WIN solution by offering more timely results while reducing expenses for our customers.

iSeries functionality has developed to the point that experienced technicians can deliver most services remotely including; operational support, systems management, problem determination, performance management, version/release upgrades, PTF management, and even remote migration support to new or upgraded systems.  Qualifying for remote iSeries support requires the following:

  • Remote secured access to your network or system(s) (VPN, WebEx, VNC, Internet access, etc.)
  • Profile and password access on your system(s) and console, with profile authorities sufficient to perform the support tasks
  • OpsConsole or HMC (twinax console significantly limits remote support)


Contact us today if you have questions about IBM Products and Services. A representative from Midrange Support & Service, Inc. will respond as soon as possible with answers to your questions.